Well Lane Cottage Booking Conditions
Your short term holiday let contract will be with Scilly Hols Ltd and governed by the terms and conditions detailed on their website www.come2scilly.com
To make and confirm a reservation you must complete the online booking form on the Come2Scilly website and pay the required deposit. A reservation is not secure until formal confirmation has been issued by Scilly Hols Ltd.
We detail below an outline of the terms and conditions relating to Well Lane Cottage.
- PERIOD OF HIRE
Rentals commence, unless otherwise notified, at 3.00pm on the day of arrival and terminate at 10.00am on the day of departure. - USE OF THE PROPERTY The number of Guests occupying a Property must not exceed the maximum number stipulated in the Property description. The Property will be used for personal, domestic purposes only and cannot be sub-let to third parties. The Property shall not be used for any commercial purposes without the prior consent of the owner, and the owner reserves the right to refuse entry to the entire Guest party if this condition is not observed.
- COMPLAINTS Should there be any cause for complaint by the Guest during the occupation of the Property, the Guest must notify the owner promptly of such complaint, and in the case of serious problems, notification must be confirmed in writing. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any compensation at all depending upon the circumstances. If you feel the problem has not been dealt with satisfactorily, during the let you should put it in writing within 14 days of your departure. All correspondence must be written by the Guest in whose name the booking appears on the booking form detailing the full nature of the complaint.
- CARE OF THE PROPERTY Guests shall take all reasonable and proper care of the Property, its furniture, pictures, fittings and effects in or on the Property, and shall leave them in the same state of repair and in the same clean and tidy condition at the end of the let as at the beginning. The owner reserves the right to charge the Guest for any additional costs it or the Owner has incurred as a result of the Guest's stay.
- PETS No pets are permitted.
- LIABILITY If the Property becomes unavailable or unusable for an unforeseen reason prior to the date of booking, then the owner will: (1) use its best efforts to find an alternative property or failing which; (2) reimburse the Guest any monies paid.
- RIGHT OF ENTRY The owner or a person authorised by the owner shall be allowed the right of entry to the Property at all reasonable times for the purposes of inspection or to carry out any necessary repairs or maintenance during the term of the let.
- TERMINATION The Owner, or any person acting on behalf of the owner, reserve the right to terminate the Contract and require, without refund, the immediate departure of all persons from the property in the event of a serious breach of the terms of the Contract and, for greater certainty, these Booking Conditions. The breach may include but is not limited to any of the following events: a) serious damage to the Property; b) a criminal or illegal act; c) unreasonable or abusive behaviour; or d) excessive noise which could adversely affect the rights of the Owner to be able to continue to operate the Property for short lettings or involve authorities or police in any form of complaint investigation.
- RESTRICTIONS The owner will not accept under any circumstances (unless by prior written agreement) 'Stag' /all male groups, nor 'party' events involving guests other than the people booked into the property.
